If you wish to return goods recently purchased please contact us within 7 days. The longer goods are retained the likelihood of return becomes diminished.
Goods deemed by the customer as faulty must be returned with proof-of-purchase – without scratches or damage – accompanied by all original packaging and manuals. We can then assess if an exchange of goods, warranty service, the issuing of a store credit or a refund is appropriate. Items taken from the store which are subsequently damaged through no fault of the manufacturer, the distributor or McCann’s Music Centre Pty Ltd will not qualify for refund or exchange.
Consumable items such as strings, reeds, drum sticks and drum heads, once used, are non-returnable – as are copyrighted items such as computer software, print music and DVDs. Items such as harmonicas, recorders and mouthpieces raise a number of health/hygiene issues – so the potential to return these items will be assessed on a case-by-case basis.
When you purchase, please choose carefully. A refund or exchange doesn’t automatically occur simply because you change your mind, decide you don’t like something after all or discover you no longer have any use for a particular item.
McCann’s Music Centre Pty Ltd complies with the Australian Competition & Consumer Commission guidelines regarding the return of goods and support consumer’s statutory rights for fair trading outcomes. Customer satisfaction is our primary concern so we’re more than happy to discuss legitimate claims with a view to reaching a realistic outcome based upon given circumstances. For further information regarding statutory rights in relation to warranties and refunds please contact us or contact the Australian Competition & Consumer Commission on 1300 302 502 or www.accc.gov.au or the Consumer Affairs & Fair Trading office in your state or territory.
